Highlight mportant details to the team on arrival, don’t wait for them to discover issues. If there are any items not going with the team, please highlight this to ALL of the team on arrival. Organise a “no-go” area in the premises so the team knows to leave that area alone.

It is important that moves are NOT booked on settlement day.  Settlements don’t usually go through until midday to late afternoon.  This does not allow time for cleaning or deliveries or for any contingency if something goes wrong.

Whether cleaning yourself or organising a professional cleaner. It is highly recommended that you book this for the day after your move.  Removalists and cleaners cannot work in the same space. Booking cleaning for the same day does not allow for any contingency if there is a delay or if there is an issue with your settlement.

If it can fit in a box, put it in a box.  Consider the weight of a box before finalising your pack.  If it is too heavy, it is likely the bottom will drop out of it.  We have weight limits under our OH&S regulations, 22kg is the average maximum accepted.

Removal cartons are designed for the purpose of moving, stripey bags, plastic tubs and random boxes are not.  Please keep this in mind when packing as non-removal cartons add time and cost and will not always protect your goods properly. They all start out the same but may not end up the same. If it can move in a box, it can break in a box, be generous with your packing paper to ensure your items are fully protected

We do not recommend the use of vacuum sealed bags.  They are generally too heavy to go in a box, they are too heavy to safely slot into spaces in the truck. 

We don’t recommend the use of plastic tubs.  The plastic can be brittle and can easily crack during transit.  If you do use the plastic tubs, look for the softer plastic. Do not put hard or heavy objects in plastic tubs.  If you must use them, use them for linen, clothes, soft and light items, etc. 

While we understand that saving cost when moving is a great outcome for customers, relocating all your own boxes will cost you in your own time and in ours.  Boxes are an integral part of the load and it takes our team a lot more time to load a truck without boxes than with boxes.  It also reduces the usable space within the truck.  It is like having a salad sandwich without the bread, there’s nothing to hold it together.

Paintings are best wrapped and packed vertically in a box. If the painting is too large for a box, leave it on the wall, our guys will wrap and pack on move day.

We are happy to transport pot plants, however, if we have not had the opportunity to do a site inspection, we need the presence of pot plants highlighted to us before move day.  DO NOT WATER pot plants for a few days ahead of moving.  We don’t want any run-off in the truck, and we don’t want them heavier than they need to be.  If rain makes keeping them dry impossible, we may need to schedule an additional run for the plants.  This may add to your cost. As pots, particularly terracotta, are porous sometimes when we move them, they crack.  This can be due to the root systems of the plants, the expanding and contracting of the pot due to heat/cool, wet/dry.  This out of our control and at your risk if you ask us to relocate pot plants.

We do not store pot plants.

Some interstate locations will not allow pot plants over the border.

Lamp shades are extremely fragile.  They are subjected to light from a globe which further diminishes the integrity of the item, making it even more fragile.  Remove lamp shades from lamps.  If you have a suitable cupboard being moved, put the lamp shade on a shelf in the cupboard, that will keep it very safe. If you don’t have a suitable cupboard, pack it in the top of a box where nothing else can put pressure on it. Use a lot of paper, linen, cushions as available to protect it

Most modern refrigerators/freezers travel well.  If you are moving locally (up/down same day) the first job of move day is to turn the fridge/s off and ensure they are wiped clean of any moisture.  Our team will put them in place and plug them in at the delivery end.  We will NOT turn them on.  Please leave them to sit for a few hours, then turn them on yourself.

If you are moving into storage or interstate (not same day delivery), fridges need to be turned off and aired for around 2 days. This ensures there is no moisture. If there is moisture in the appliances, mould can develop.

If you have older appliances, they may need defrosting and may need to be turned off a day or two prior.  They will also need more rest time before turning back on.

Usually the night before, disconnect hoses from the taps and drain.  Like pot plants, we don’t want moisture in the truck.

WE ARE NOT PLUMBERs, however, on request, we will reconnect hoses for you as a courtesy.  It is up to you to check the connections prior to use.  We will not take responsibility for leaks/issues with washing machine operation.

Transit Bolts are used in the manufacture of a washing machine.  If you want transit bolts connected for relocation, please do so ahead of move day and remember to remove them after the delivery. 

Perishable foods should be moved by the customer.  We can transport fully sealed, non-perishable items only.

We cannot transport anything flammable. No Gas bottles unless they are “certified” empty, no Gerry cans full or empty.  No domestic cans/bottles with the flammable label on them.

The garages and sheds are an often-forgotten area that tends to be untidy for a move.  Box loose items in the garage as you would the house.  Think about using porta-robe cartons for large items such as camping gear, tall umbrellas, tools etc.  A lot of loose items take time to load and reduce the useable area of the truck.

If you are moving into a newly built house, the house must be in “move-in” ready condition.  If the driveway is not complete or works are still being undertaken, we reserve the right to delay delivery until we deem the site safe.

Before leaving the premises, do a walk around with the team to ensure everything that should be moved has been loaded.  Check cupboards, behind doors, outside etc. It is the responsibility of the customer to ensure all goods are loaded.

Before the truck arrives, map out the delivery premises so you are clear on what items will go where.  A map is always a good idea.  This will save confusion and double handling of goods.

Some people like to move all the small items themsevles.  This works really well as long as the removalists have unobstructed access at each end to move the large items in and out.  You lose all the value of your hard work if the removalists have to shuffle items out of the way to get access.

Whether you are moving interstate or locally in Canberra, insurance is a good idea. There are some common misconceptions about how insurance works in the removals industry, one of which is promoted by many removal companies who state “we are fully insured”. Yes, we are fully insured; however, this does not automatically cover the customer. This is not because we don’t want to cover the customer, it is because, legally, our insurers are covering us (their customer), not you (our customer).

While every care is taken to ensure goods get from their pick-up to their destination, accidents can occur. If you have not taken out an insurance policy or if your home and contents policy does not cover you, then you are not automatically covered.

In the unlikely event that something does go wrong, we can apply to our insurer for any loss; however, any compensation they provide will be entirely at their discretion based on their investigation of the circumstance surrounding the loss. There is an excess payable as with all insurance cover, which is passed on to the customer.

It is in your best interests to check first with your own home and contents insurer to see if they provide relocation cover. If the cover is not available through your insurer, for your peace of mind you are best to take out cover for your move.

We would be happy to arrange cover on your behalf based on the value of your goods.

Local Moves are conducted over 2 main time slots. The first move commences between 7.30-8.30 am. Subsequent moves commence when the morning move is complete. We can estimate the time, however, it will depend on how the morning move progresses. A member of our team will contact the 2nd job customer with approximately 1/2 to an hour's notice. You don't need to wait around for our removalists to arrive, just be within 1/2 an hour of the pick-up address when our team calls.

Interstate moves operate a little differently from local moves. Every effort is made to meet the needs of all of our customers. Dates and times are dependent on what is available at the time of booking. Our teams are often travelling thousands of kilometres to get from one destination to the next and loading and unloading goods along the way. It is often difficult to provide realistic times as so many challenges face our teams on the road. What is important is that our teams stay in contact with our customers to advise their progress and provide updated progress reports.

The resources required to relocate a piano, billiard table, spa, oversize furniture, delicate and antique furniture will depend on what type of item you have and what your access is like at each end. Specialty items often require additional man power and space and sometimes need crating for relocation.

Any specialty items must be disclosed at the time off enquiry to ensure they can be catered for on move day.